Refund policy

We hope you will love every item purchased from Topo Designs Europe. If you change your mind, you may exercise your right of withdrawal in accordance with the conditions below.

This policy applies to purchases made directly through topodesigns.eu. It does not affect your statutory rights in relation to faulty, damaged or non-conforming products.

Right of withdrawal

You have 14 days from the date you, or a third party designated by you, receive your order to notify us that you wish to withdraw from your purchase, without giving any reason.

For an order delivered in several separate parcels, the withdrawal period begins when the final parcel is received.

To exercise your right of withdrawal, you may:

• use our online return portal by clicking here;
• email an unequivocal statement of withdrawal to info@topodesigns.eu; or
• use the model withdrawal form provided at the end of this policy.

Using the return portal is recommended because it allows you to create and track your return. However, using the portal is not the only way to exercise your statutory right of withdrawal.

Sending your return

Once you have notified us of your decision to withdraw, you must send the items back without undue delay and no later than 14 days after your notification.

Returns should be sent to:

ETXE LOGISTIKA
600 Route de Bidache
40300 Hastingues
France

Please include your order details inside the parcel so that we can identify and process your return.

Return shipping costs

Returns are free for full-priced items when the return label is created through our online return portal.

For Sale and Outlet items, return shipping costs are paid by the customer when creating the return label. The applicable return shipping fee will be clearly communicated before the return label is purchased.

The same statutory 14-day withdrawal period applies to full-priced, Sale and Outlet items.

If you arrange your return using a carrier of your choice, you are responsible for the direct return shipping cost and for the parcel until it reaches our warehouse. We recommend using a tracked shipping service and keeping proof of shipment.

Return shipping costs will not be charged for products that are faulty, damaged on delivery or non-conforming. Please contact us before returning such a product so that we can provide the appropriate assistance.

Condition of returned items

You may inspect and try on an item as you would in a physical store to establish its nature, characteristics and fit.

Please return items unwashed, unaltered and, where reasonably possible, with their original labels and packaging.

You are responsible only for any reduction in the value of an item resulting from handling beyond what is necessary to inspect it. Where applicable, we may deduct an amount corresponding to the actual loss in value from your refund.

The absence of an original label or original packaging will not automatically result in the rejection of a return or a fixed penalty. However, a deduction may be applied if their absence causes a demonstrable reduction in the item’s value.

Refunds

If you withdraw from your purchase, we will refund the payments received for the returned products without undue delay and no later than 14 days after you notify us of your decision to withdraw.

We may withhold the refund until:

• we have received the returned items; or
• you provide proof that the items have been sent back,

whichever occurs first.

Refunds will be made to the original payment method unless expressly agreed otherwise. You will not incur any fee as a result of the refund.

If you return your entire order, we will also refund the original standard delivery charge. If you selected express delivery or another delivery method more expensive than our standard option, the additional delivery cost will not be refunded.

If you return only part of an order, the original delivery charge will not normally be refunded unless required by applicable law.

Please allow additional time for your bank or payment provider to credit the refunded amount to your account after we have issued it.

Sale and Outlet items

Sale and Outlet items are covered by the same statutory right of withdrawal as full-priced items and may be returned within the periods described above.

The only difference is that the customer must pay the applicable return shipping fee when creating the return label.

Sale or Outlet status alone does not make an item “final sale” or remove the statutory right of withdrawal.

Exceptions to the right of withdrawal

The right of withdrawal does not apply where a legal exception applies, including, where relevant:

• products made to the customer’s specifications or clearly personalised;
• sealed products that are not suitable for return for health or hygiene reasons where the seal has been removed after delivery; and
• any other products excluded under applicable consumer law.

These exceptions do not affect your statutory rights where a product is faulty, damaged or non-conforming.

Order cancellations

Orders may be cancelled through your customer account within 15 minutes of being placed, provided processing has not already begun.

After this period, we may no longer be able to stop or modify the order. If the order has already been processed, you may exercise your right of withdrawal after delivery in accordance with this policy.

The 15-minute cancellation option is separate from, and does not limit, your statutory right of withdrawal.

Uncollected parcels

Failure to collect a parcel does not necessarily constitute a valid notification of withdrawal. If you no longer want your order, please inform us clearly through the return portal or by email.

If an uncollected parcel is returned to us, we will contact you and process any refund in accordance with applicable law. Any deduction may only reflect return costs that may lawfully be charged to the customer and that were clearly disclosed before the order was placed.

Exchanges

We do not process direct exchanges.

If you would like another size, colour or product, please return the original item for a refund and place a new order online.

Faulty, damaged or non-conforming products

The statutory right of withdrawal is separate from your legal rights regarding faulty, damaged or non-conforming goods.

If you receive an incorrect, damaged or non-conforming product, please contact info@topodesigns.eu before creating a standard return. We will provide assistance in accordance with the applicable legal guarantee, and you will not be charged the necessary return costs.

Model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase. You may send it by email to info@topodesigns.eu.

To: Topo Designs Europe
Email: info@topodesigns.eu

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Products:
Order number:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if this form is submitted on paper: