We make fewer, better things: bags designed to go from your commute to the trailhead and from one country to the next, year after year. That's why every Topo Designs bag, pack and accessory comes with a lifetime warranty against defects in materials and workmanship.
Bags, packs & accessories
Lifetime
Lifetime warranty against defects in materials and workmanship. If a defect is confirmed and can be repaired, we reimburse the repair by a cobbler or tailor near you, up to €50, on invoice. If it can't be repaired, we replace your item with the same model, or a similar one if it is no longer available. As a last resort, we may issue a store credit.
Apparel
2 years
Our apparel is covered by the 2-year EU legal guarantee of conformity, from the date of delivery. The same process applies as for our bags: if a confirmed defect can be repaired, we reimburse a local repair up to €50, on invoice. If it can't be repaired, we exchange your item for the same one, or a similar one if it is no longer available.
What the warranty doesn't cover
We expect you to use your gear, so normal wear and tear is not covered. This includes:
- fading, scuffs, abrasion and natural ageing of fabrics and materials
- damage caused by accident, misuse, negligence or improper care
- damage from alterations or modifications
- loss or theft
How to make a warranty claim
Fill in the claim form
Go to our Help Center and fill in the form with your order number or proof of purchase, the product name and colour, a short description of the issue, and photos (the whole item plus a close-up of the defect). Bought from a retailer? Please contact them first.
We review your claim
We reply within 24 to 48 hours on business days. Our team checks the photos, confirms whether the issue is covered and tells you whether it can be repaired locally or will be replaced. Our approval is required before any repair: repairs made without it can't be reimbursed.
We make it right
Repairable defect: have your item fixed by a cobbler or tailor near you, then send us the invoice and your bank details. We reimburse the repair by bank transfer, up to €50. Otherwise, we send you a prepaid return label when needed, then ship a replacement (same model or similar). For bags and accessories, as a last resort, we may issue a store credit. Shipping is on us.
Your legal rights
This lifetime warranty is offered in addition to your statutory rights. It does not affect the 2-year legal guarantee of conformity that applies to all products sold to consumers in the European Union, or any other rights you have under the consumer law of your country.
Warranty FAQ
Yes, when it makes sense. If a covered defect can be fixed, we ask you to have it repaired by a cobbler or tailor near you and we reimburse the cost by bank transfer, up to €50, on invoice. It's quicker for you and avoids shipping your item across Europe. Our approval is required before the repair.
Let us know before going ahead. We'll offer a replacement (same model or similar) instead.
We replace it with a similar model of equal value. If no similar model is available, we may issue a store credit.
Yes. Please include your topodesigns.eu order number or your proof of purchase. If you bought your item from an authorised Topo Designs retailer in Europe, your warranty applies too: please contact the retailer first with your proof of purchase, and they'll handle your claim with us. Bought from Topo Designs in the US and now living in Europe? Contact us directly with your proof of purchase and we'll take care of it.
We do. Once your claim is approved, we cover return and replacement shipping.
No. To return an unused item for a refund, see our Returns policy.
The MAP Guarantee™ and the US repair centre are run by Topo Designs in the US and aren't available in Europe. In Europe, your item is covered by the warranty described on this page, even if you bought it in the US.
Questions?
Our team is here to help. Email us at info@topodesigns.eu