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Returns & Shipping

Returns center

Returns & Exchanges

To contact us please send us an email to info@topodesigns.eu

We want you to love everything you purchase from Topo Designs, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, we offer free returns and exchanges within 14 days from date of purchase for orders of 100€ or more, in France and countries in Zone 1. No free returns outside of these zones. Please see details on the zones further down on this page.

Please note: any additional duties and taxes for international delivery will not be refunded.

Return Policy

The return window for fully priced products is 30 days after purchase. For the Outlet/Final sale products, the return window is 14 days after purchase. Simply return the product to us in its original condition (unused, unwashed, unaltered, free of pet hair) and we'll issue you a refund. If you want to make an exchange for a different size or color the Returns Center will allow you to place an exchange order instantly. Orders marked as Outlet or Final Sale exceeding the 14 day window are not eligible for a return or exchange. 


Shipping

Shipping inside the European Union

We ship as fast as we can so you can start enjoying your gear. Most orders are processed and out the door in 2-4 business days, but transit time can take up to 6 days, depending on your distance from our distribution center in France. Please contact us if you have any shipping questions. Also, please add any extra delivery instructions to the comment section of your order.

Shipping outside of the European Union

International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.

Damaged Shipments

We've vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to info@topodesigns.eu. If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address for a second delivery attempt).

Shipping Rates

Shipping cost :

-France : 7,90€
The shipping to France, Reunion, Martinique, Guadeloupe, Guyana, French Polynesia and New Caledonia handled by Colissimo.
-Reunion, Martinique, Guadeloupe, Guyana – 25 € per order
-French Polynesia and New Caledonia – 45€ per order

-Zone 1 Austria, Belgium, Canary Island, Sweden, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxemburg, Netherlands, Portugal, Spain, United Kingdom and Vatican City)

The cost is 9,90€ for orders less than 80€.
Free shipping on orders over 80€.

- Zone 2 (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Iceland, Latvia, Lichtenstein, Lithuania, Macedonia, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland, Ukraine, Turkey)
The shipping cost is 25 €

Fedex is handling the shipping in Zone 1, 2 and 3.

The shipping cost is clearly displayed in the checkout before you completed your order.

PLACE YOUR ORDER BEFORE DECEMBER 19th TO RECEIVE IT IN TIME FOR CHRISTMAS